Refund Policy

Introduction
Thank you for using our application. We aim to provide the best possible experience to our users. However, we understand that there may be situations where a refund is required. This Refund Policy outlines the terms and process for handling refunds.

Payments and Refunds Managed by Paddle
All payment transactions, including subscription purchases and renewals, are securely handled by Paddle, our trusted payment platform partner. Consequently:

• Refunds for payments made through the application are managed directly by Paddle.

• We do not have access to or control over payment or refund processes.

If you have any issues regarding payments or wish to request a refund, please contact Paddle directly via their support page: https://www.paddle.com/help.

Refund Eligibility
Refunds are subject to Paddle's policies and terms. Generally, the following circumstances are considered for refunds:

• Duplicate charges or erroneous payments.

• Technical issues that prevent the application from functioning as expected.

• Unintended purchases made by mistake.

Please note that Paddle reviews all refund requests on a case-by-case basis.

Refund Process
To request a refund:

1. Visit the Paddle support page.

2. Provide details about your purchase, including the transaction ID (which can be found in your email receipt).

3. Follow Paddle’s instructions to complete the process.

Paddle will handle your request promptly and communicate the status of your refund.

Contact Us
If you encounter any issues with the functionality of the application or require technical assistance, please reach out to us:
Email: contact@tomazellagames.com

For payment or refund-related inquiries, we recommend contacting Paddle directly for the fastest resolution.

Thank you for choosing our application!